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Instant messaging channels for customer communication
Explore the top instant messaging platforms your business can use to communicate with customers for the best engagement experience.
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What is customer service automation?
Customer service automation involves automating processes to provide faster, reliable, and efficient support solutions to reduce operating costs and increase the support teams' productivity.
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What is live chat software?
Live chat software is a tool interface that enables conversations between businesses and customers via the chat widget for instant reach out and assistance, irrespective of the medium and devices.
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Visitor tracking for website
How prospects think and interact with businesses has always been a mystery. Visitor tracking for websites demystifies and gives you an edge in identifying high-intent prospects and efficiently converting them.
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What is Customer Effort Score (CES)?
Customer effort score is the effort your customers put into finding a solution about your product/service or connecting with and getting resolution from your support team.
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What is customer experience?
Customer experience refers to how your customers feel when they see, understand, and interact with your product. In a meta sense, CX also includes how your customers feel about your product even when they're not using it.
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What is customer engagement?
Customer engagement is a planned, consistent process to connect with your customers and develop a relationship that goes beyond mere transactions, intending to earn their trust, support, and loyalty.
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What is customer engagement model?
A customer engagement model is the strategy businesses use to build a framework for their prospects/customers to engage them at any interaction point in their journey, as well as the plan of action to respond effectively to the engagement.
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Integrate CRM with live chat software
CRM with live chat software play a crucial role in providing marketing and sales departments a 360-degree, happy and satisfied engagement experience.
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