Zoho Service Plus Support and Customer Services
Whether you're just getting started or scaling your service operations, Zoho Service Plus comes with the support you need every step of the way.
Classic support
With any paid plan of Zoho Service Plus, you get Classic support by default. You can contact us via email, chat, or phone. Need hands-on help? Schedule a remote session with our team.
Premium Support
Premium support gives you extended help when you need it. Get 24/5 access to our experts through email, chat, or phone. This plan also includes onboarding help and one-on-one sessions to guide you through your setup.
Enterprise Support
Enterprise support is for teams that need round-the-clock care and a more tailored approach.
- A dedicated expert to guide you and help you make the most of Service Plus.
- 24/7 support through email, chat, toll-free calls, and remote sessions.
- Priority responses—we’ll get back to you within an hour.
- Early access to new features, along with demos to show how to use them.
- Quarterly reviews of your account with tips to improve performance.
- Full access to how-to guides, documentation, and resources.
Compare Plans
- Services
- Availability
- Cost
- Subscription period
- Response time
- Phone support
- Live chat support
- Dedicated customer relationship manager
- Onboarding support
- One-on-one sessions
- Quarterly report (feature usage and feature recommendations)
Classic
- All customers
- Free
- -
- -
- 8/5
- 8/5
- -
- -
- -
- -
Premium
- 5 Channels
- 20% of the license fee
- Yearly or monthly
- 3 hours
- 24/5
- 24/5
- -
- -
Enterprise
- 5 Channels
- 25% of the license fee
- Yearly subscription
- 1 hour
- 24/7
- 24/7
Contact US
Email: support@zohoserviceplus.com
Phone:
Twitter: @zohocares
You can also submit a support request through our customer portal.