KnowledgeBase.addListener()

The ZohoSalesIQ.KnowledgeBase.addListener API provides resource event callbacks, allowing you to monitor various visitor actions related to the resources. These actions includes opening, closing, liking and disliking a resource.

Events	Invoked when
RESOURCE_OPENED	a resource is opened
RESOURCE_CLOSED	a resource is closed
RESOURCE_LIKED	a resource is liked
RESOURCE_DISLIKED	a resource is disliked

Example

Copied    const { Event } = ZohoSalesIQ.KnowledgeBase;
    ZohoSalesIQ.KnowledgeBase.addListener(({event, body}) => {
      switch (event) {
        case Event.RESOURCE_OPENED:
          console.log(body.resource, 'EVENT_RESOURCE_OPENED');
          console.log(body.type, 'EVENT_RESOURCE_OPENED');
          break;

        case Event.RESOURCE_CLOSED:
          console.log(body.resource, 'EVENT_RESOURCE_CLOSED');
          console.log(body.type, 'EVENT_RESOURCE_CLOSED');
          break;
        case Event.RESOURCE_LIKED:
          console.log(body.resource, 'EVENT_RESOURCE_LIKED');
          console.log(body.type, 'EVENT_RESOURCE_LIKED');
          break;
        case Event.RESOURCE_DISLIKED:
          console.log(body.resource, 'EVENT_RESOURCE_DISLIKED');
          console.log(body.type, 'EVENT_RESOURCE_DISLIKED');
          break;
        default:
          break;
      }
    });