Create a Service Report
Purpose
To create a service report.
- Create of Service Reports permission is required.
- There are limits on the number of service reports that can be created in each edition.
- The Standard Old template of the service report will not be supported.
Request URL
https://fsm.zoho.com/fsm/v1/Service_Reports
Request Method
POST
Scope
scope=ZohoFSM.modules.ServiceReports.CREATE
Input JSON Keys
| Name | Description | Type |
| $technician_feedback | To populate the Technician Feedback section of the service report | JSON Object |
| Summary | Service Summary under Technician Feedback | String |
| Problem_Statement | Problem Statement under Technician Feedback | String |
| $customer_feedback | To populate the Customer Feedback section of the service report | JSON Object |
| Customer_Feedback | Customer Feedback under Customer Feedback | String |
| Customer_Rating | Customer Rating under Customer Feedback | Number |
Appointment (mandatory) | The ID of the service appointment for which you want to create the service report. You can obtain this ID from the List Service Appointments API. | String |
| Template_Id | The ID of the PDF template that you want to use. You can obtain this from the record URL of the PDF template.
If no value is specified, then the service report PDF template set as the default will be used. | String |
Note:
- Whether the JSON keys in $technician_feedback and $customer_feedback are mandatory depends on the properties you have set for these fields in the module builder (Setup > Customization > Module and Fields > Service Reports).
- For custom fields, use the API Name obtained by clicking on the desired field at Setup > Customization > Module and Fields > Service Reports.
Sample Request
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Sample Input
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Sample Response
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