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.chat.systemmessages()

This API can be used to customize all the pre-defined system messages that are to be displayed in the embedded chat widget.

PARAMETERS

waiting: This message will be displayed right after a visitor initiates a chat and is waiting for the operators of your firm to pick it up.

offlinecomplete: This message will be displayed when all the operators of your firm are offline.

busy: This message will be displayed either when all the operators of your firm are busy or right after the configured waiting time expires.

busycomplete: This message will be displayed right after the visitor submits the chat request when all the operators of your firm are busy.

engaged: This message will be displayed when all the operators of your firm are engaged(concurrent chat limit reached).

engagedcomplete: This message will be displayed right after the visitor submits the chat request when all the operators of your firm are engaged.

ratingcompleteThis message will be displayed right after the visitor submits feedback on the chat.

ratingtitle: You can use this to alter the pre-defined parameter values of feedback.

Syntax

Copied$zoho.salesiq.chat. systemmessages ({" < FIELD > ":" < MESSAGE > "});

Example

Copied<script>

$zoho.salesiq.ready=function()

{
  $zoho.salesiq.chat.systemmessages({
                     "waiting": "Please wait while we connect you to the support representative", 
                                                               
                     "offlinecomplete": "Sorry, We are not available at the moment", 
                                                              
                     "busy": "Sorry, All the agents are busy right now, Please try again later", 
                                                               
                     "busycomplete": "Thanks for submitting your details, WIll call you back",
                                                               
                     "engaged": "Sorry! All the users are engaged in supporting other customers.",
                                                               
                     "engagedcomplete": "Thanks for submitting your details, You will hear from us shortly.",

                     "ratingtitle": "Please provide your valuable rating poor/average/excellent",
                      
                     "ratingcomplete": "Thanks for your valuable rating"}); }

</script>