.chat.systemmessages()

This API can be used to customize all the pre-defined system messages that are to be displayed in the embedded chat widget.

PARAMETERS

waiting: This message will be displayed right after a visitor initiates a chat and is waiting for the operators of your firm to pick it up.

offlinecomplete: This message will be displayed when all the operators of your firm are offline.

busy: This message will be displayed either when all the operators of your firm are busy or right after the configured waiting time expires.

busycomplete: This message will be displayed right after the visitor submits the chat request when all the operators of your firm are busy.

engaged: This message will be displayed when all the operators of your firm are engaged(concurrent chat limit reached).

engagedcomplete: This message will be displayed right after the visitor submits the chat request when all the operators of your firm are engaged.

ratingcomplete: This message will be displayed right after the visitor submits feedback on the chat.

ratingtitle: You can use this to alter the pre-defined parameter values of feedback.

Syntax

Copied$zoho.salesiq.chat. systemmessages ({" < FIELD > ":" < MESSAGE > "});

Example

Copied<script>

$zoho.salesiq.ready=function()

{
  $zoho.salesiq.chat.systemmessages({
                     "waiting": "Please wait while we connect you to the support representative", 
                                                               
                     "offlinecomplete": "Sorry, We are not available at the moment", 
                                                              
                     "busy": "Sorry, All the agents are busy right now, Please try again later", 
                                                               
                     "busycomplete": "Thanks for submitting your details, WIll call you back",
                                                               
                     "engaged": "Sorry! All the users are engaged in supporting other customers.",
                                                               
                     "engagedcomplete": "Thanks for submitting your details, You will hear from us shortly.",

                     "ratingtitle": "Please provide your valuable rating poor/average/excellent",
                      
                     "ratingcomplete": "Thanks for your valuable rating"}); }

</script>