.chat.transferchat()

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.chat.transferchat()

This event handler will be invoked right after an operator transfers a picked up chat request.

PARAMETERS

visitid: Unique ID generated for the chat.
data: Visitor information.
currentuser: Name of the operator who transfers the chat.
transfertype: Chat transfer type, i.e., the chat is transferred to an operator or a department.
transfername: Name of the operator/department to which the chat is being transferred.
visitid: Unique ID generated for the chat.

Syntax

Copied$zoho.salesiq.chat.transferchat(function(visitid,data){});
"visitid" : "","data" :
{
  "currentuser" : "<name of the user transfering the chat>",
  "transfertype" : "<chat transfer type (user/Department)>",
  "transfername" : "<name of the user/depatment the chat is being transfered>",
  "visitid" : "<visitor id>"
}

Example

Copied<script>

$zoho.salesiq.ready=function()

{

   $zoho.salesiq.chat.transferchat(function(visitid,data)
   {
      TrackinMyApplication(data.currentuser,data.transfertype,data.transfername,data.visitid);
   });

}

</script>

Next steps