Optimize Screen resolution

Once a Remote support session is established, the display of the remote device that is connected with, may or may not fit the window size of the technician. The screen resolution feature allows the technician to choose the resolution that best fits the window.

When connected for a remote session in Zoho Assist, if the resolution of the remote window is lower than the technician window resolution, then the users can modify the display resolution settings during the session and fit the remote screen resolution to their screen resolution.

This feature is available only when connecting to a remote Windows OS device.

WEB CLIENT TECHNICIAN CONSOLE

To change the screen resolution in the Web client Technical console, click the view option on the left panel and select Screen resolution. Choose between the available screen resolutions or the Auto Adapt resolution option.

Before Resolution optimization

After Resolution optimization

WINDOWS NATIVE CLIENT TECHNICIAN CONSOLE

To change the screen resolution in the Windows Native client Technical console, click the settings option on the top of the session screen and select the Auto Adapt resolution option.

Before Resolution optimization

After Resolution optimization

Note

The original resolution is reverted under these following scenarios

On Shutdown

On Session End
On Agent Crash

On User Account switching