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Intune Deployment Guide for Zoho Assist on macOS  

This guide provides a comprehensive, step-by-step process for deploying Zoho Assist on macOS devices using the Intune platform. Zoho Assist enables remote support, unattended access, and remote management of macOS devices. The deployment process involves two main components: the configuration file (.plist) and the package file (.pkg).

Prerequisites  

Before proceeding with the deployment, ensure you have the following:

  • Administrative access to your Intune account.

  • Download the following files:

  • ZA_MacDeploy.zip : This package contains com.zoho.assist.MacDeploy.plist and ZA_Bulk_Deployment.pkg. 
    You can find it by navigating to Unattended Access > Deployment > Mac Deployment.

  • zohoassist-pppc.mobileconfig.zip : Necessary for screen recording permissions and accessibility.

Deployment  

The deployment involves two phases:

  1. Deploying the PLIST File

  2. Deploying the PKG File
     

1. Deploying the PLIST File  

Prerequisites  

  1. Extract the downloaded ZA_MacDeploy.zip file. This includes the com.zoho.assist.MacDeploy.plist and ZA_Bulk_Deployment.pkg files.

  2. Open the com.zoho.assist.MacDeploy.plist file in a text editor and remove the outer content from the top and bottom of the file as shown below:

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList1.0.dtd">

<plist version="1.0">

<dict>

</dict>

</plist>

 

Steps to Deploy com.zoho.assist.MacDeploy.plist:  

  • In the Intune console, navigate to Devices > Configuration profiles > Create profile.

  • Specify the following properties:

  • Platform: Select macOS.

  • Profile: Select Templates > Preference file.

  • Click Create.

    In the Intune console, navigate to Devices > Configuration profiles > Create profile and Specify the following properties such as Platform: Select macOS, Profile: Select Templates > Preference file and click Create.

  1. In Basics, enter the name and description, then select Next.

  2. In Configuration settings, configure the following settings:

  • Preference domain name: com.zoho.assist.MacDeploy

  • Property list file: Upload the com.zoho.assist.MacDeploy.plist file.

In Configuration settings, configure the following settings: Preference domain name: com.zoho.assist.MacDeploy and Property list file: Upload the com.zoho.assist.MacDeploy.plist file.

  1. Click Next.

  2. Assign the profile to the devices or group, then click Create.

2. Deploying the PKG File  

  1. In the Intune console, navigate to Apps > All apps > Add.

  2. In the Select app type panel, under Other app types, select macOS app (PKG)

  3. Under App information, update the following details:

  • Upload: ZA_Bulk_Deployment.pkg 

    In the Intune console, navigate to Apps > All apps > Add. In the Select app type panel, under Other app types, select Line-of-business app. Under App information, update the following details: Upload: ZA_Bulk_Deployment.pkg

  • Set ignore app version: Yes.

  1. Assign the policy to your target devices or device groups.

  2. Save and enable the policy to initiate the deployment.

Additional Configuration: Enabling Screen Recording Permissions and Accessibility Permissions  

Deploy the Mobileconfig File for Screen Recording Permissions:  

  1. Extract the zohoassist-pppc.mobileconfig.zip file.

  2. In Intune, navigate to Computers > Configuration Profiles and create a new profile.

  3. Upload the extracted .mobileconfig file to configure screen recording permissions.

  4. Assign and deploy this profile alongside the Zoho Assist agent to ensure proper functionality.

By following these steps, you will successfully deploy Zoho Assist on macOS devices using Intune, ensuring remote support and management capabilities are fully functional.