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Zoho assist

Microsoft Teams

Integrate your Microsoft Teams account with Zoho Assist to support customers from a distance through web-based, on-demand remote support, and screen sharing sessions. 

 Install Zoho Assist on Microsoft Teams

  1. Login to your Microsoft Teams account and click on Apps.
  2. Search for Zoho Assist Remote Support app and click on Add.
  3. Select a "Channel" and click Set up to complete the integration process.

 To start or schedule a remote support or screen sharing session

 You can either start or schedule your remote support or screen sharing session either on your Teams channel or using the Zoho Assist chatbot.
 
  1. Open the appropriate channel or chatbot. You'll be prompted by a welcome message.
  2. Click "Authorize" to approve your integration with Zoho Assist.
  3. Type in "help" to get to know the list of commands used in Zoho Assist.
  4. You can type in the required command to start or schedule your remote support or screen sharing session based on your preference. Here's the list of commands for your reference:
     
  • Type "join" to join a remote support session with your ID
  • Type "start remote support" to initiate an instant remote support session
  • Type "start screen sharing" to initiate an instant screen sharing session
  • Type "schedule remote support" to schedule a remote support session
  • Type "schedule screen sharing" to schedule a screen sharing session

Note: To link your Zoho account with the Microsoft Teams bot; please type "authorize." You can always revert your authorization by typing "revoke."