- REST API Overview
- Prerequisite
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- Lead Scoring Rule
- postCreate Lead Scoring Rule
- putUpdate Lead Scoring Rule Details
- putEnable/Disable Lead Scoring Rule
- deleteDelete Lead Scoring Rule
- getList Lead Scoring Rules
- getDetails of Lead Scoring Rule
- getFrequency Details of Lead Scoring Rule
- PutUpdate Frequency Details of Lead Scoring Rule
- getLead Scoring Module Fields Criteria
- Visitor Routing
- postAdd Visitor Routing Rule
- getList Visitor Routing Rule
- getVisitor Routing Rule details
- putUpdate Visitor Routing Rule Details
- putEnable/Disable Visitor Routing Rule
- putUpdate Visitor Routing Rule Order
- deleteDelete Visitor Routing Rule
- getVisitor Routing Rule Configurations
- putUpdate Common Visitor Routing Rule
- getVisitor Routing Module Fields Criteria
- Chat Routing
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- Intelligent Trigger Rule
- postCreate Intelligent Trigger Rule
- getList Intelligent Trigger Rules
- getIntelligent Trigger Rule Details
- putUpdate Intelligent Trigger Rule Details
- putEnable/Disable Intelligent Trigger
- putChange Intelligent Trigger Rule Order
- deleteDelete Intelligent Trigger Rule
- getIntelligent Trigger Module Fields Criteria
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- getWebhook Summary
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- Encryptions
Update a Common Visitor Routing Rule
Description
You can use this API to set a common rule to route the visitor to all the operator. When the visitor doesn't match any of the rule, then the common rule will automatically execute and route the visitor to all the operators.
Requested Payload:
- route_to_all: To route visitors to all the operators.
OAuth Scope:
SalesIQ.visitorroutingrules.UPDATE
URL:
Copiedhttps://{zohosalesiq_server_uri}/api/v2/{screenname}/visitorroutingrules/commonruleExample
Copiedhttps://salesiq.zoho.com/api/v2/zylker/visitorroutingrules/commonrule
Payload:
Copied{
"route_to_all":"enabled|disabled"
}© 2025, Zoho Corporation Pvt. Ltd. All Rights Reserved.