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Send Message (Operator)

Description

This API allows the operator to send a message in the conversation.

Requested Payload:

  • text - To specify the texts that will be sent as messages in the conversation.
  • file - To specify the file which will be shared in the conversation, you can also add comments to the file. Ex: {file : multipart/form-data , comment :"any comment "}

Note that the file size limit is 50 MB.

OAuth Scope:

SalesIQ.conversations.CREATE

URL:

Copiedhttps://{zohosalesiq_server_uri}/api/v2/{screen name}/conversations/{conversation-id}/messages

Example

Copiedhttps://salesiq.zoho.com/api/v2/zylkerinc/conversations/32289000000795001/messages

Payload

Copied# To send text
{
"text": "hello" 
}
# To send file
{
"file" : reference.png,
"comment": "Follow the given screenshot for reference" 
}