Skip to main content

Get Details of a Particular Conversation

Description

You can get the details of a particular conversation using this API.

OAuth Scope

SalesIQ.conversations.READ

URL:

Copiedhttps://{zohosalesiq_server_uri}/api/v2/{screen name}/conversations/{conversation_id}

Example:

Copiedhttps://salesiq.zoho.com/api/v2/zylker/conversations/19000000033103

Sample Response:

Copied{
    "url": "/api/v2/zylker/conversations/19000000033103",
    "object": "conversations",
    "data": {
        "reference_id": "6144851",
        "supervisors": [
            {
                "image_key": "15104343492894_40300342332853",
                "aboutme": "Sales rep",
                "email": "patricia@zylker.com",
                "name": "Patricia",
                "is_bot": false,
                "call_enabled": true,
                "id": "403039843453853"
            },
            {
                "image_key": "16694245247_40300045561589",
                "aboutme": "Sales rep",
                "email": "james@zylker.com",
                "name": "James",
                "is_bot": false,
                "call_enabled": true,
                "id": "403005344551589"
            }
        ],
        "owner": {
            "image_key": "1394394621_40305453433275",
            "email": "sam@zylker.com",
            "name": "Sam",
            "is_bot": false,
            "call_enabled": true,
            "id": "4030343432474275"
        },
        "chat_id": "LD_219834535434334843_121469597",
        "attender": {
            "image_key": "1394394621_40305453433275",
            "email": "sam@zylker.com",
            "name": "Sam",
            "is_bot": false,
            "call_enabled": true,
            "id": "4030343432474275"
        },
        "type": "chat",
        "participants": [
            {
                "image_key": "1394394621_40305453433275",
                "email": "sam@zylker.com",
                "name": "Sam",
                "is_bot": false,
                "call_enabled": true,
                "id": "4030343432474275"
            }
        ],
        "unread_chats": false,
        "status_code": 3,
        "chat_status": {
            "state_key": "connected",
            "status_code": 0,
            "state": 2,
            "id": "20",
            "label": "Connected",
            "status_key": "open"
        },
        "uvid": "4hfu5743-2dcd-75nf-907f-ca8asd848g22-8",
        "question": "My order is been damaged",
        "notes": false,
        "app_name": "Zylker",
        "attended_time": "1708936897549",
        "start_time": "1708936896489",
        "id": "19000000033103",
        "last_modified_time": "1708937855434",
        "last_message_info": {
            "sequence_id": "28",
            "sender": {
                "name": "Tom",
                "id": "$2943943749833187"
            },
            "type": "text",
            "message": {
                "text": "Can I get a picture of it?"
            },
            "time": "1708937814722",
            "last_read_message_id": "1343543896_20342241385",
            "id": "1343543896_20342241385"
        },
        "status": "Connected",
        "app_id": "403434234243183",
        "department": {
            "name": "Zylker Support",
            "id": "403000345343249"
        },
        "customer_info": {
            "Plan": "Premium",
            "Device": "Mobile"
        },
        "visitor": {
            "name": "Tom",
            "id": "40335343434453",
            "country_code": "JP",
            "channel_details": {
                "channel": "website",
                "source": "https://zylker/orders/ordID=4524523423442"
            },
            "supported_operations": [
                "bot_chat",
                "file_share",
                "audio_call",
                "video_call",
                "screen_share",
                "remote_share",
                "edit_message",
                "delete_message",
                "reply_message",
                "block_ip",
                "article_share",
                "read_recipients"
            ],
            "ip": "93.90.**.***",
            "phone": "+813858495744",
            "email": "tom@zillium.com",
            "type": "contact",
            "channel_name": "website",
            "user_id": "$2943943749833187"
        },
        "company_id": "5834954823774"
    }
}