Get a Visitor Feedback
Description
You can use this API to get the feedback of a website visitor.
HTTP Method - GET
OAuth Scope:
SalesIQ.conversations.READ
URL:
Copiedhttps://{zohosalesiq_server_uri}/api/v2/{screen_name}/feedbacks/feedback_IdExample
Copiedhttps://salesiq.zoho.com/api/v2/zylker/feedbacks/211760000000542007Sample Response
Copied{
"url": "/api/v2/zylker/feedbacks/211760000000542007",
"object": "feedback",
"data": {
"feedback": "It was good experience, thank you",
"id": "211760000000542007",
"attender": {
"email": "james@zylker.com",
"display_name": "James",
"type": "operator",
"image_url": "/web/v2/zylker/downloads/0_211760000000336019?purpose=operator_image",
"id": "211760000000336019"
},
"rating": {
"type": "smiley",
"value": "happy"
},
"chatlet_count": "0",
"visitor": {
"last_name": "Thompson",
"name": "James Thompson",
"first_name": "",
"supported_operations": [],
"salutation": "None"
},
"conversation": {
"question": "My order is not delivered yet, I need help with it.",
"end_time": "1728369305384",
"start_time": "1728369243143",
"reference_id": "325",
"notes_available": "false",
"mode": "chat",
"id": "211760000000542001"
},
"app_id": "211760000000002180",
"thread_id": "96",
"created_time": "1728369308011",
"department_id": "211760000000002018"
},
}